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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

Terms & Conditions - Current Promotions

Free standard UK delivery on orders over £75* (the Promotion)

Terms and conditions

1. Customers who make eligible orders on the USC website and/or the USC app will receive free UK standard delivery on orders over £75 GBP. Each online and/or app order must total £75 GBP or more (excluding delivery charges) to qualify for free standard UK delivery (subject to the exclusions set out in these terms) (the Promotion). The Promotion may be altered or varied at the Promoter’s sole discretion.

2. The Promotion will run from 00:01 on 6 December 2019 until 23:59 on 9 December 2019 (Closing Date). All times are listed in GMT.

3. In order to use the Promotion you must go onto the USC website at usc.co.uk and make a qualifying purchase at the checkout or go onto the USC app and make a qualifying in-app purchase at the checkout. Free standard UK delivery will be automatically applied, on qualifying orders, at the relevant stage of checkout.

4. The Promotion cannot be used:

a. on orders that include the purchase of a gift card if the value of such gift card is used towards the qualifying spend;

b. on orders placed again after the Closing Date;

c. on purchases made in-store; and

d. in conjunction with any promotional/discount code, including student discount.

5. The Promoter is REPUBLIC.COM RETAIL LIMITED whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

6. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

7. No correspondence relating to the Promotion will be entered into.

8. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

9. No alternative (cash or otherwise) to the Promotion is available.

10. The Promoter may cancel the Promotion, amend the Closing Date, and/or amend these terms and conditions by giving notice on this webpage.

11. The Promoter accepts no liability for cancellation of the Promotion.

12. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

20% Online (the Promotion)

Terms and Conditions:

1. By entering the promotion code AUTUMN20 you will be able to make an in-app purchase on the USC mobile application app (the USC app) and/or a purchase on the USC website at www.usc.co.uk that will give you 20% off the price of your order (subject to the exclusions set out in these terms) (the Promotion).

2. In order to use the Promotion you must go log into the USC app and make an in-app purchase at the checkout and/or the USC website at www.usc.co.uk and make a purchase at the checkout.

3. The Promotion can also be shared with your friends and family who can also get 20% off the price of their order.

4.The Promotion will run from 25th October 2019 00:01 until 23:59 on 28th October 2019.

5. The Promotion cannot be used:

a. in conjunction with any e-voucher, gift card, other promotion/discount ;

b. on any delivery charges; and

c. on purchases made in-store;

6. There is no entry fee to use this Promotion.

7. The Promotion applies to all products on the USC app and the USC website at www.usc.co.uk except for the Call of Duty: Modern Warfare video game.

8. The Promoter is REPUBLIC.COM RETAIL LIMITED whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

9. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

10. No correspondence relating to the Promotion will be entered into.

11. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

12. No alternative (cash or otherwise) to the Promotion is available.

13. Employees and agents of REPUBLIC.COM RETAIL LIMITED and its Group companies are not eligible to participate in this Promotion, nor are their relatives or members of their families or households.

14. The Promoter may cancel the Promotion by giving notice on this webpage.

15. The Promoter accepts no liability for cancellation of the Promotion.

16. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

20% off The Outlet (the Promotion)

Terms and Conditions:


1. The Promotion will run from 04 October 2019 00:01 until 23:59 on 07 October 2019.

2. The Promotion cannot be used:

a. in conjunction with any e-voucher, gift card, other promotion/discount or club card (e.g. the Cool Card);

b. on any delivery charges;

c. on purchases made in-store;

d. on products that are fully priced

3. There is no entry fee to use this Promotion.

4. The Promotion only applies to products that are advertised as being on sale and/or discounted on the USC website at www.usc.co.uk/outlet (The Outlet).

5. The Promoter is REPUBLIC.COM RETAIL LIMITED whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

6. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

7. No correspondence relating to the Promotion will be entered into.

8. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

9. No alternative (cash or otherwise) to the Promotion is available.

10. The Promoter may cancel the Promotion by giving notice on this webpage.

11. The Promoter accepts no liability for cancellation of the Promotion.

12. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Social Media Competition (Remix your K-Swiss)

Terms and conditions:

1. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

2. The prize is: A trip for x2 to LA for 5 nights to visit the K Swiss head office, where the winner will get to work with the K Swiss product design team to create a shoe from the submitted mood board. The final shoe design will be put into production, and the winner will also get to work with the K Swiss team on a campaign to support the shoe when it goes to market.

3. The Competition will run from 9:00AM on Monday 2nd September 2019 until 11:59PM on Monday 30th September 2019

4. To enter the Competition, you must:

a. Create an original mood board reflective of the shoe you would design

b. Using your own personal Instagram account (corporate accounts are excluded from participating in this Competition), upload your mood board with the hashtag #Remixyourkswiss and tag both @uscfashion and @kswiss

c. accounts must be public for your entry to be included

d. are only permitted to submit one entry per person;

e. be resident in the United Kingdom; and

f. must be aged 17 or over or, for entrants aged 16 or under, you must have the consent of your parent/guardian prior to submitting your entry.

5. Entrants must hold a valid UK (excluding Northern Ireland) postal address. Failure to provide a valid postal address will void the entry.

6. There is no entry fee to enter this Competition.

7. Only one entry will be accepted per person.

8. One winner will be chosen by an independent person at random, from all valid entries received, and verified by the Promoter and its agents.

9. The Winner will be contacted by direct message within 48 hours of the Competition closing.

10. The Winner must contact the Promoter within five working days of notification to confirm:

a. they accept the Prize and these terms and conditions; and

b. they are aged 17 or older, or if aged 16 or under, that they have the consent of their Parent/Guardian (the Promoter may ask for copies of documentation to evidence this).

c. their preferred travel dates (must fall between 1st October 2019 and 30th November 2019) so flights and accommodation can be arranged. Consent to pass the winners details over to K Swiss, who will be responsible for booking travel arrangements, will also be required.

11. If the Winner cannot be contacted or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement winner or not.

12. By entering this Competition, each entrant agrees to the use of his/her name, county and image (including any avatar or profile picture) being used to promote the Competition in any publicity material being used should they win the Prize. Any personal data of the winner or any other entrants collected by the Promoter will be used solely in accordance with the Promoter’s privacy policy: Security and Privacy.

13. The prize will be supplied by K-Swiss, who will provide the following: x2 return flights from a UK airport of choice to LA (luggage allowance of x1 check in case each will be included), x1 double or twin room in LA for a 5 night duration, transfers to and from selected UK airport and transfers to and from the hotel in LA to the airport. Travel to and from the K Swiss office in LA will also be covered.

14. The decision made by the Promoter as to those able to take part and selection of a Winner is final.

15. No correspondence relating to the Competition will be entered into.

16. The Promoter does not accept responsibility for entries not received for whatever reason.

17. The Promoter is not responsible for inaccurate Prize details supplied to any entrant by any third party connected with this Competition.

18. By entering this Competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

19. The Competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

20. No alternative (cash or otherwise) to the Prize is available.

21. Employees and agents of Sportsdirect.com Retail Limited and its Group companies are not eligible to participate in this Competition, nor are their relatives or members of their families or households.

22. The Promoter may cancel the Competition by giving notice on this webpage.

23. The Promoter accepts no liability for cancellation of the Competition.

24. No cash or alternative Prize or compensation will be offered in the case of cancellation of the Competition.

25. This Competition is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Instagram from any claims in connection with this Competition.

Social Media Competition (PAUL AND SHARK AWAY DAY) (the Competition)

Terms and conditions:

1. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

2. The prize is: two tickets to the Arsenal v Tottenham Spurs football match on September 1st 2019 and Paul and Shark Crew Clothing of their choice from a pre made selection.

3. The Competition will run from WEDNESDAY 21st AUG (5:30PM GMT) until WEDNESDAY 28th AUG (9:00AM GMT)

4. To enter the Competition, you must:

a. visit the official USC Instagram page, of which can be found here: https://www.instagram.com/uscfashion/

b. then like the Competition post;

c. Tag a friend you’ll take with you in the comments

d. follow @uscfashion on Instagram

e. have your own personal Instagram account (corporate accounts are excluded from participating in this Competition);

f. Participants are allowed to enter multiple times or double their chances of winning by comments or sharing the post on their channels;

g. be resident in the United Kingdom (excluding Northern Ireland); and

h. be aged 17 or over or, for entrants aged 16 or under, you must have the consent of your parent/guardian prior to submitting your entry.

5. Entrants must hold a valid UK (excluding Northern Ireland) postal address. Failure to provide a valid postal address will void the entry.

6. There is no entry fee to enter this Competition.

7. Only one entry will be accepted per person.

8. One winner will be chosen by an independent person at random, from all valid entries received, and verified by the Promoter and its agents.

9. The Winner will be contacted by direct message within 72 hours of the Competition closing.

10. The Winner must contact the Promoter within five working days of notification to confirm:

a. they accept the Prize and these terms and conditions; and

b. they are aged 17 or older, or if aged 16 or under, that they have the consent of their Parent/Guardian (the Promoter may ask for copies of documentation to evidence this).

11. If the Winner cannot be contacted or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement winner or not.

12. By entering this Competition, each entrant agrees to the use of his/her name, county and image (including any avatar or profile picture) being used to promote the Competition in any publicity material being used should they win the Prize. Any personal data of the winner or any other entrants collected by the Promoter will be used solely in accordance with the Promoter’s privacy policy: https://www.usc.co.uk/customerservices/otherinformation/securityandprivacy.

13. The Promoter will bear the full cost of postage of the Prize to an address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).

14. The decision made by the Promoter as to those able to take part and selection of a Winner is final.

15. No correspondence relating to the Competition will be entered into.

16. The Promoter does not accept responsibility for entries not received for whatever reason.

17. The Promoter is not responsible for inaccurate Prize details supplied to any entrant by any third party connected with this Competition.

18. By entering this Competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

19. The Competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

20. No alternative (cash or otherwise) to the Prize is available.

21. Employees and agents of Sportsdirect.com Retail Limited and its Group companies are not eligible to participate in this Competition, nor are their relatives or members of their families or households.

22. The Promoter may cancel the Competition by giving notice on this webpage.

23. The Promoter accepts no liability for cancellation of the Competition.

24. No cash or alternative Prize or compensation will be offered in the case of cancellation of the Competition.

25. This Competition is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Instagram from any claims in connection with this Competition.

Social Media Competition (FUJIFILM INSTAX CAMERA)

Terms and Conditions

1. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

2. The prize is: a Fujifilm instax camera.

3. The Competition will run from TUESDAY 20th AUG (7:30AM GMT) until TUESDAY 27th AUG (10AM GMT)

4. To enter the Competition, you must:

a. visit the official USC Instagram page, of which can be found here: https://www.instagram.com/uscfashion/

b. then like the Competition post;

c. comment a yellow heart emoji on the post

d. follow @uscfashion on Instagram

e. have your own personal Instagram account (corporate accounts are excluded from participating in this Competition);

f. only submit one entry per person, no duplicate entries are permitted;

g. be resident in the United Kingdom (excluding Northern Ireland); and

h. be aged 17 or over or, for entrants aged 16 or under, you must have the consent of your parent/guardian prior to submitting your entry.

5. Entrants must hold a valid UK (excluding Northern Ireland) postal address. Failure to provide a valid postal address will void the entry.

6. There is no entry fee to enter this Competition.

7. Only one entry will be accepted per person.

8. One winner will be chosen by an independent person at random, from all valid entries received, and verified by the Promoter and its agents.

9. The Winner will be contacted by direct message within 72 hours of the Competition closing.

10. The Winner must contact the Promoter within five working days of notification to confirm:

a. they accept the Prize and these terms and conditions; and

b. they are aged 17 or older, or if aged 16 or under, that they have the consent of their Parent/Guardian (the Promoter may ask for copies of documentation to evidence this).

11. If the Winner cannot be contacted or does not provide confirmation as set out above, the Promoter reserves the right in its sole discretion to decide whether to select a replacement winner or not.

12. By entering this Competition, each entrant agrees to the use of his/her name, county and image (including any avatar or profile picture) being used to promote the Competition in any publicity material being used should they win the Prize. Any personal data of the winner or any other entrants collected by the Promoter will be used solely in accordance with the Promoter’s privacy policy: Security and Privacy.

13. The Promoter will bear the full cost of postage of the Prize to an address in the United Kingdom (excluding the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland).

14. The decision made by the Promoter as to those able to take part and selection of a Winner is final.

15. No correspondence relating to the Competition will be entered into.

16. The Promoter does not accept responsibility for entries not received for whatever reason.

17. The Promoter is not responsible for inaccurate Prize details supplied to any entrant by any third party connected with this Competition.

18. By entering this Competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

19. The Competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

20. No alternative (cash or otherwise) to the Prize is available.

21. Employees and agents of Sportsdirect.com Retail Limited and its Group companies are not eligible to participate in this Competition, nor are their relatives or members of their families or households.

22. The Promoter may cancel the Competition by giving notice on this webpage.

23. The Promoter accepts no liability for cancellation of the Competition.

24. No cash or alternative Prize or compensation will be offered in the case of cancellation of the Competition.

25. This Competition is in no way sponsored, endorsed or administered by, or associated with, Instagram. You are providing your information to the Promoter. By participating in this promotion you agree to a complete release of Instagram from any claims in connection with this Competition.

SALE

*Terms and conditions:


1. Selected lines only.

2. You will be charged the price that is displayed on the checkout page. If you purchased the item at full price before the event began and the price has subsequently been reduced during this promotion, USC cannot refund the difference.

3. Where all or part of an order is refunded or cancelled, you will be refunded the total amount due less the discount given.

4. USC has the right to withdraw the offer or amend the terms and conditions related to the offer at any time.

5. USC has the right to cancel or reject orders that breach any of the terms and conditions stated.

6. Promoter: USC Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY.


Student Discount Terms & Conditions



Our Student Discount offer is available to verified Voucher Code Student members only.

Each voucher code is unique and can only be used once per order. Discount only valid on usc.co.uk on full price items unless otherwise promoted.

The Discount cannot be used in conjunction with any other promotion and is only valid online.

The Discount cannot be used as adjustments to prior purchases.

Postage & Packaging fees do not count towards qualifying purchase amount for discount and are excluded from any discount.

If you make a return from your qualifying purchase, you will only be refunded the actual price paid after discount, minus any adjustment for offer entitlement.

The Discount is non-transferable and no cash alternative will be given.

Should a Voucher Code Student code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.

Offer is subject to change or withdrawal without notice.

Terms and Conditions

Welcome to the USC website terms and conditions.

The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number: 03406347.

Click on the links below to see the relevant terms and conditions:

• For customers located in the UK: Wareshop2 UK Terms and Conditions

• For customers located outside of the UK: Wareshop2 Non-UK Terms and Conditions

If you have any questions about our website please contact customer services.

Terms and conditions are subject to change at any time.

Black Friday Weekend. £20 off with every £100 spent* (the Promotion)

Terms and conditions

1. Customers who make eligible orders on the USC website at usc.co.uk and/or the USC app will be emailed a £20 GBP E-Voucher for every £100 GBP spent. Each online and/or app order must total £100 GBP or more (excluding delivery charges) to qualify for an E-Voucher. Spend is cumulative: spend £100 in one transaction and receive £20, spend £200 and receive £40, however, the maximum value a customer will receive in E-Vouchers throughout the entire promotion is £200. The £200 E-Voucher cap applies to a customer’s combined orders across the USC website and app throughout the promotion duration (subject to the exclusions set out in these terms) (the Promotion).

2. The Promotion will run from 00:01 on 28 November 2019 until 23:59 on 3 December 2019 (Closing Date).

All times are listed in GMT.

3. E-Vouchers will be issued via email upon despatch of your order (for home delivery and parcel stores), once the customer has collected their order (for click and collect), or by 12:00 on 6 December 2019, whichever is later. E-Vouchers will relate to the total value of a customer’s orders over the promotion duration, excluding delivery charges.

4. E-Vouchers will be issued for and can be redeemed on new season, sale/outlet items.

5. E-Vouchers may be transferred as gifts.

6. E-Vouchers can be redeemed on the USC website at usc.co.uk, the USC app or in-store.

7. No cash alternatives are available and E-Vouchers are non-refundable.

8. All E-Vouchers are valid from the point of issue until 23:59 on 6 December 2021 and must be redeemed within this time.

9. Please see our gift card terms and conditions for all queries related to the use of E-Vouchers.

10. To qualify for an E-Voucher you must spend a minimum £100 or the equivalent value (excluding delivery charges) in other currencies.

11. Any queries relating to the issuing of E-Vouchers should be made to customer care from 14:00 on 6 December 2019 onwards. As E-Vouchers are issued via automated email, customers should check their junk/spam folder before contacting customer care.

12. If an order qualifies for an E-Voucher and the product(s) included within such order is/are later returned to the Promoter before the E-Voucher is used, then the E-Voucher will be cancelled should the total spend fall below the qualifying spend amount (excluding delivery charges) stated above. For example, if you order a product from the website for £100 then you will receive a £20 E-Voucher but should you decide to return the product before using the E-Voucher then the £20 E-Voucher will be cancelled.

13. If an order qualifies for an E-Voucher and the E-Voucher is used and the product(s) included in such order is/are then subsequently later returned to the Promoter, then the value of the used E-Voucher will be deducted from any refund amount relating to such order. For example, if you order 2 products from the website at £50 each, you will receive a £20 E-Voucher but should you use the E-Voucher and then subsequently later return one of the products you would receive a partial refund of £30 (i.e. £50 product minus the £20 spent using the E-Voucher).

14. The Promotion cannot be used:

a. on orders which must be placed again after the Closing Date;

b. in conjunction with any e-voucher, gift card, other promotion/discount; and

c. on orders that include the purchase of a gift card.

15. The Promoter is REPUBLIC.COM RETAIL LIMITED whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

16. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

17. No correspondence relating to the Promotion will be entered into.

18. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

19. No alternative (cash or otherwise) to the Promotion is available.

20. The Promoter may cancel the Promotion by giving notice on this webpage.

21. The Promoter accepts no liability for cancellation of the Promotion.

22. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

To view store Terms & Conditions please go to the Store Terms & Conditions

NOVEMBER BLACK FRIDAY WEEKEND 2018: £20 VOUCHER FOR EVERY £100 SPENT

1. Online promotion runs from 00:01 22nd November 2018 until 23:59 26th November 2018 (all times listed are GMT).

2. Customers who place eligible orders between these dates will be emailed a £20 GBP E-Voucher for every £100 GBP spent. Each online order must total £100 GBP or more excluding postage to qualify for an E-Voucher. Spend is cumulative: spend £100 in one transaction and receive £20, spend £200 and receive £40, however, the maximum value a customer will receive in E-Vouchers throughout the entire promotion is £200. The £200 E-Voucher cap applies to a customer’s combined orders across www.usc.co.uk and the App throughout the promotion duration.

3. E-Vouchers will be issued via email upon despatch of your order (for home delivery and parcel stores), once the customer has collected their order (for click and collect), or by 12 noon on Wednesday 28th November 2018, whichever is the latter. E-Vouchers will relate to the total value of a customer’s orders over the promotion duration, excluding postage fees.

4. Any queries relating to the issuing of E-Vouchers should be made to customer care from 14:00 on Wednesday 28th November 2018 onwards. As E-Vouchers are issued via automated email, customers should check their junk/spam folder before contacting customer care.

5. E-Vouchers will under no circumstances be issued for the following:

  • Orders which must be placed again after the promotion date.
  • Orders that include the purchase of a gift card.
  • Orders that include any discount, offer or promotion including voucher codes and discount codes.

6. E-Vouchers will be issued for and can be redeemed on new season, sale/clearance items.

7. E-Vouchers may be transferred as gifts.

8. E-Vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and E-Vouchers are non-refundable.

10. All E-vouchers are valid from 00:01 27th November 2018 to 23:59 27th November 2020 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of E-Vouchers.

Other related Answers

  • Wareshop2 UK Terms and Conditions
  • Wareshop2 Non-UK Terms and Conditions

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