COVID-19 Information for our customers

First and foremost, we apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.


Shopping Online

You can still shop with us online and our home delivery services are running as usual.


Deliveries

Our team are working hard behind the scenes to get your order out to you as quickly as we can. This might mean your order is split into separate deliveries or it might take a little bit longer than normal.

We will send you all the usual tracking links, however, please allow up to 10 days for your order to arrive.


Delivery Options

Home deliveries remain available

Click & Collect deliveries are currently unavailable in England while our stores are closed.

British Forces Postal Officedeliveries remain available.

European nd International deliveries remain available.

Please check here or full delivery offer.


Returns

To help at this uncertain time, we've extended our returns policy. We'll now be accepting late returns up to 28 days after stores reopen. This applies to items bought in store or online and is subject to our usual exceptions.

For more information about returns click here.


Christmas Returns Policy

We want you to shop with confidence this Christmas, so our extended returns policy will be valid from 1st November 2020, and you'll have until 3rd January 2021 to return purchases bought during this time. For all items purchased online during the extended policy, you can receive a full refund, all in-store purchases can be refunded in the form of an exchange or credit note.


Stores Closures

Following the Government’s announcement last week, stores in England only will be closed from Thursday 5th November 2020 until further notice or such a time that Government advice changes.


Customer Services

Our customer service team are working relentlessly and doing everything they can to get back to all customers.

Please allow up to 10 days for a reply to any message you send and use our online help centre which can usually help with most questions.

If you didn't find the answer to your query above, you can contact our customer service team here.