1. 01 How do I find out more about a product?
2. 02 Can I place an order for out of stock items?
3. 03 Can I return items to a store?
4. 04 Who covers the delivery costs when returning an item?
5. 05 When do I get my refund once I have returned an item?
6. 06 Do you deliver overseas?
7. 07 What should I do if my credit/debit card has been refused?
8. 08 What do I do if I forget to use my discount code or enter the code incorrectly?
9. 09 How do I approach USC regarding charitable donation or sponsorship?
10. 10 If I have a complaint who should I speak to?
11. 11 Can I use my USC Gift Card to make a purchase on the website?
12. 12 Do USC give student discount?

01. How do I find out more about a product?

We try to include as much product information as possible but if you do need to know more before making a purchase please email onlineshop@usc.co.uk and we will be happy to respond to any queries you may have.

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02. Can I place an order for out of stock items?

We only accept orders for items that are in stock. Customer services are unable to indicate if and when an item is likely to come back into stock or place items on reserve.

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03. Can I return items to a store?

At the moment we are unable to offer this service. It is our intention to introduce this later this year.

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04. Who covers the delivery costs when returning an item?

If you are returning an item to us for a refund or an exchange the cost of returning an item is your responsibility. Please note that the item is your responsibility until it reaches us. For your protection we recommend that you send the parcel via a delivery service that insures you for the value of your goods.
If you are returning an item because it is damaged or faulty we will be happy to refund the delivery charges incurred in sending the item to you, and your costs in returning to us.

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05. When do I get my refund once I have returned an item?

Once we have received the item we will process the return that day. Please be aware that it may take 3-5 working days for the refunds to show in your account.

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06. Do you deliver overseas?

No, at present we only ship to UK mainland.

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07. What should I do if my credit/debit card has been refused?

Check that all the details have been entered correctly or try another card.

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08. What do I do if I forget to use my discount code or enter the code incorrectly?

Unfortunately we are unable to amend your order if a discount code was not submitted or entered incorrectly.

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09. How do I approach USC regarding charitable donation or sponsorship?

USC has nominated charities and these are the only ones to which we donate.

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10. If I have a complaint who should I speak to?

All online complaints and queries should be directed to customer services either by emailing onlineshop@usc.co.uk or calling 0800 876 6682 (Monday to Friday, 9am to 5pm). All store complaints can be raised with the relevant store manager, alternatively you can also contact customer services on 0800 876 6682 (Monday to Friday, 9am to 5pm).

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11. Can I use my USC Gift Card to make a purchase on the website?

Unfortunately we are unable to offer this service at present. Gift Cards can only be purchased and redeemed in USC branches.

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12. Do USC give student discount?

We will be happy to honour student discount in any of our branches providing current, photogrpahic student ID is presented at till point before the transaction has been processed. At present we are unable to redeem student discount online.

Any Other Questions?
If this page does not answer your question please contact us